1. Describe your organization. Type of Industry Volume of Sales Number of Employees Comments:
2. What significant changes have there been in your markets and/or industry?
3. Who are your customers and how have they changed in the last 5 years?
4. How have customers satisfaction and expectation changed in the last 5 years?
5. How have your employees changed in the last 5 years?
6. How has employee satisfaction and expectations changed in the last 5 years?
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